Refund policy

How long do I get to return?  

 

Our return policy is 14 days from when you received your order. If 14 days have gone by, unfortunately we are unable to issue you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the original packaging.

How long until I get my money back?  

 Once your return is received, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, this can take up to 10 working days.

 I haven't received my refund?  

If you haven’t yet received your refund, please first contact your bank. There is often some processing time before a refund is posted.

If you have still not received your refund, please contact us at melissa@honeybeehome.co.uk

 

 Can I return sale items?  

Only full-priced items may be refunded, unfortunately, sale items cannot be refunded. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 Shipping costs?  

Please note it is the buyer's responsibility to pay shipping costs for returning items. Shipping costs are non-refundable.

 

*please ensure when returning fragile items in particular that they are sufficiently wrapped and protected. Unfortunately, we can not refund the cost price for any items that are returned to us damaged. Thank you.

 

Not answered your question?

Please drop us an email to melissa@honeybeehome.co.uk and we will be happy to help!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.